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Paid tiers (Startup, Pro, and Enterprise) need a payment method on file before their instances can run. The Free tier doesn’t need one. If your billing is arranged by contract, as it often is for Enterprise, you may not need to add one; check with your account manager. If a paid subscription has no payment method, the Instances page shows a banner that says the subscription requires a payment method, with a Go to Billing link.

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Add a payment method

  1. In the sidebar, open Account Management > Payment Settings.
  2. Select Add payment method.
  3. Enter your card details and country.
  4. Select Save Payment Method.
The Payment Settings page with the Saved payment methods card and the Add payment method button
The Add Payment Method dialog with the card number, expiration date, security code, and country fields
Payments are processed by Stripe. FalkorDB Cloud doesn’t store your card details.
If you see a Configure button instead of Add payment method, select it. It opens the Stripe billing portal, where you add and manage payment methods.

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Change the default payment method

The default method is charged first for each invoice.
  1. Open Account Management > Payment Settings.
  2. Next to the method you want, select Set default.
To remove a method, select its remove action and type remove to confirm.

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Review your balance and invoices

Open Account Management > Billing to see the Billing & Invoices page:
  • Current Usage shows what you’ve used so far this month: memory, storage, CPU, replicas, and more. Select Show Usage Breakdown for the details.
  • Payment Summary shows your Outstanding Balance and your Default Payment Method. Select Pay outstanding balance to pay it now, or Add payment method if you don’t have one yet.
  • Invoices lists past invoices with their status, dates, and total amount.
The Billing & Invoices page with Current Usage, Outstanding Balance, Default Payment Method, and the Invoices table
For a breakdown of costs by instance over time, open Account Management > Cost Explorer.

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Frequently asked questions

Paid tiers are billed by usage per hour. See the pricing on each tier page: Startup, Pro, and Enterprise.
Instances on a paid subscription need a payment method to keep running. Add one from Payment Settings as soon as you see the banner on the Instances page.
These pages show only when billing applies to your account. If you’re on the Free tier only, or your billing is handled by contract, contact support@falkordb.com.