Open a Support Ticket
Email support@falkordb.com to open a support ticket. To help us respond faster, please include:- A clear description of the issue and what you were trying to do.
- Your FalkorDB Cloud instance ID (if applicable) and the cloud region.
- The approximate time the issue occurred (with timezone).
- Any relevant logs, error messages, or query samples.
- Steps to reproduce, if known.
Community Support
For general questions, usage help, and discussion, join the FalkorDB community on Discord.Sales and General Inquiries
For pricing, plans, demos, or anything non-technical, contact info@falkordb.com.Frequently Asked Questions
How do I contact FalkorDB support?
How do I contact FalkorDB support?
Email support@falkordb.com to open a support ticket. For general questions and usage help, the FalkorDB Discord community is usually faster.
What information should I include in a FalkorDB support ticket?
What information should I include in a FalkorDB support ticket?
Include a clear description of the issue and what you were trying to do, your FalkorDB Cloud instance ID and cloud region if applicable, roughly when the issue occurred (with timezone), any relevant logs, error messages, or query samples, and the steps to reproduce if you know them. Sending these up front avoids a round trip and gets you an answer faster.
Where can I get free community help with FalkorDB?
Where can I get free community help with FalkorDB?
Join the FalkorDB community on Discord for general questions, usage help, and discussion with other users and the team.
Who do I contact about FalkorDB pricing, plans, or a demo?
Who do I contact about FalkorDB pricing, plans, or a demo?
Email info@falkordb.com for pricing, plans, demos, or any other non-technical inquiry. Use support@falkordb.com only for technical issues.
Where do I report a bug in FalkorDB?
Where do I report a bug in FalkorDB?
Open an issue in the relevant repository under the FalkorDB GitHub organization — for example FalkorDB/FalkorDB for the database itself. For issues affecting a production or FalkorDB Cloud deployment, email support@falkordb.com instead so it is tracked as a ticket.