> ## Documentation Index
> Fetch the complete documentation index at: https://docs.falkordb.com/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> FalkorDB is a graph database that speaks the Redis protocol. Queries are issued as OpenCypher through the GRAPH.QUERY and GRAPH.RO_QUERY commands, not over Bolt or a SQL connection.
> FalkorDB implements a subset of OpenCypher with proprietary extensions. Do not assume Neo4j-only syntax or procedures are available — check /cypher/cypher-support and /cypher/known-limitations before using a clause.
> FalkorDB is the successor to RedisGraph, but they are separate products. Do not present RedisGraph commands, versions, or limitations as current FalkorDB behavior.
> Use the official clients listed in /getting-started/clients rather than generic Redis or Neo4j drivers, and prefer the language the user is already working in.
> Configuration parameters are set with GRAPH.CONFIG SET or at startup; cite the exact parameter name from /getting-started/configuration rather than inventing one.
> This site covers four products: FalkorDB (core), FalkorDB Cloud, FalkorDB Enterprise, and the GraphRAG SDK. Name which one an answer applies to, since setup and operations differ.

# Support

> How to contact FalkorDB support, open a support ticket, and get help with your FalkorDB deployment.

Need help with FalkorDB? You can reach us through the channels below.

## Open a Support Ticket

Email **[support@falkordb.com](mailto:support@falkordb.com)** to open a support ticket.

To help us respond faster, please include:

* A clear description of the issue and what you were trying to do.
* Your FalkorDB Cloud instance ID (if applicable) and the cloud region.
* The approximate time the issue occurred (with timezone).
* Any relevant logs, error messages, or query samples.
* Steps to reproduce, if known.

## Community Support

For general questions, usage help, and discussion, join the FalkorDB community on **[Discord](https://discord.com/invite/Y2mMT9VdMy)**.

## Sales and General Inquiries

For pricing, plans, demos, or anything non-technical, contact **[info@falkordb.com](mailto:info@falkordb.com)**.